NYEWASCO drives peer learning in water sector
The Nyeri Water and Sewerage Company (NYEWASCO) has hosted the Board and Management of the Isiolo Water and Sewerage Company Limited (IWASCO) for a benchmarking visit aimed at strengthening water and sanitation service delivery.
The visit provided an opportunity for the two water utilities to exchange experiences, share best practices and explore innovative approaches to improving operations and customer services.
The engagement focused on several key areas of water utility management, including board governance and oversight, customer service, stakeholder engagement, compliance with regulatory requirements and reporting.
Members of the IWASCO delegation engaged with their counterparts at NYEWASCO to understand the systems and practices the Nyeri-based utility has adopted in managing its operations and delivering services to customers.
Through discussions, knowledge-sharing sessions and field engagements, the delegation gained practical insights into approaches that could be adapted to strengthen service delivery at IWASCO.
The two utilities also explored opportunities for continued collaboration, with the benchmarking exercise providing a platform for sharing practical solutions to challenges affecting water and sanitation providers.
Water utilities are increasingly turning to peer learning and benchmarking as a way of improving efficiency, strengthening institutional capacity and adopting innovative approaches to service delivery.
The exchange between NYEWASCO and IWASCO is expected to contribute to continued learning and improvement within both institutions while strengthening cooperation among Water Service Providers.
Such initiatives also provide utilities with an opportunity to identify successful practices that can be adapted to their respective operating environments, particularly in areas such as governance, customer relations and regulatory compliance.
The benchmarking visit underscores the importance of collaboration in addressing challenges facing the water and sanitation sector .By sharing knowledge, experiences and innovative practices, Water Service Providers can strengthen their institutional systems and improve the quality, reliability and sustainability of services offered to communities.
NYEWASCO and IWASCO are expected to maintain engagement and explore further areas of cooperation as they work towards enhancing water and sanitation services for their customers.
